Convin helps contact center leaders, managers, and agents improve customer conversations and overall performance. It accomplishes this through AI-powered features like real-time agent assistance, automated quality assurance, personalized coaching, and analysis of conversation patterns.
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Get startedConvin is recommended for B2C businesses that want to automate calls, coach sales reps in real-time, and analyze all customer interactions to boost revenue and improve customer satisfaction. It’s ideal for sales, support, and collections teams looking to save time and work smarter.
Convin offers fully customized pricing plans tailored to each business, with no listed starting price—interested buyers must contact sales for a quote. Their platform includes multiple AI-driven suites like CX Suite, Real-Time Suite, and Post Interaction Suite, featuring multilingual AI agents, real-time agent assist, automated quality assurance, and advanced analytics. There is no publicly available pricing tiers or trial information, emphasizing personalized solutions based on company needs.
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Convin requires planning and structured onboarding involving multiple stakeholders to integrate AI agents with your CRM and tools while ensuring compliance and security. Expect several days of coordination to customize workflows, deploy scalable options, and validate proprietary AI model performance.
Convin
