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Home→Tools→Tiledesk

Tiledesk Review

Tiledesk

Tiledesk

No-code platform for automating workflows

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Tiledesk automates multi-channel customer support and workflows with no-code AI agents. Easily build, integrate knowledge, and deploy across web, WhatsApp, voice, and more.

Workflow Automation
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Tiledesk Core Capabilities

Automate multi-channel customer support
Build conversation flows without coding
Integrate knowledge bases instantly

Links

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Pricing

From$41.00/yr
BillingPer seat
TrialAvailable

Who is Tiledesk for?

Startups
SMBs
Enterprise

Is Tiledesk easy to use?

5m30m1h2h3hCustom

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What is Tiledesk

Tiledesk is an AI-powered automation platform designed for customer support, operations, and information retrieval. It enables businesses to automate workflows across multiple channels like web chat, WhatsApp, email, and voice—all with no coding needed. Its standout feature is quick setup, letting companies build and deploy custom AI agents fast, saving time and reducing human workload. The tool is perfect for automating customer service, appointment scheduling, email management, and e-commerce assistant workflows. Businesses often see results within minutes to days due to its visual flow builder and seamless knowledge integration. Tiledesk excels where speed and scale matter, handling complex, multi-step conversations with ease. Tiledesk fits well into CRM and communication stacks by connecting to calendars, inboxes, and data APIs, ensuring smooth multichannel customer engagement. It’s not meant for non-AI tasks like pure data storage or offline CRM management. Overall, it strengthens customer-facing processes without needing deep technical skills or long development cycles.

Ideal Customer Profile

Tiledesk is recommended for businesses that want to automate customer support, operations, and information retrieval quickly and easily without coding. Companies like Premiata and Wanderlog use Tiledesk to save time and improve customer service with AI agents across channels like WhatsApp and email.

StartupsSMBsEnterprise

Key Features

Automate multi-channel customer support
Build conversation flows without coding
Integrate knowledge bases instantly
Deploy AI on web and WhatsApp
Enable human-in-the-loop escalation
Manage emails with AI automation

Pricing

Tiledesk offers four yearly-billed plans starting at €41/month, with increasing AI agents, users, tokens, and conversation limits—from 1 user and 5 AI agents in Starter to unlimited in Enterprise. All plans include AI automation and knowledge base items, with support levels scaling from email support to dedicated and enterprise support. A free 14-day trial with no credit card required lets you test all features before committing.

Starting price$41.00
TrialAvailable

Starter

$41.00

Per User, Annually

It includes

  • 1 user included
  • 5 AI Agents
  • 2M AI Tokens
  • 800 conversations
  • 150 Knowledge Base
  • Email support

Pro

$124.00

Per Team, Annually

It includes

  • 3 users included
  • 20 AI Agents
  • 5M AI Tokens
  • 3,000 conversations
  • 300 Knowledge Base
  • Priority support

Business

$416.00

Per Team, Annually

It includes

  • 5 users included
  • 50 AI Agents
  • 10M AI Tokens
  • 5,000 conversations
  • 1,000 Knowledge Base
  • Dedicated support

Enterprise

Free

Per Workspace, custom

It includes

  • Unlimited users
  • Unlimited AI Agents
  • Unlimited AI Tokens
  • Unlimited conversations
  • Unlimited Knowledge Base
  • Account manager

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How simple is Tiledesk setup?

5m30m1h2h3hCustomSeniorComplexity

Tiledesk’s implementation involves connecting your channels and knowledge bases with basic configuration and using its visual flow builder to customize AI agent conversations. The process typically requires some planning and setup over several days with collaboration among your team to optimize workflows and integrations.

Frequently asked questions

How to use Tiledesk?
Build AI agents with no code using visual tools, connect knowledge bases, and deploy across web, WhatsApp, and other channels.
How much is Tiledesk?
Plans start at €41/month billed yearly, with options up to Enterprise tailored to your needs including unlimited users and AI agents.
Why choose Tiledesk?
Automate support and workflows with scalable AI, open-source flexibility, and multi-channel customer engagement for better efficiency.
How does Tiledesk work?
Design conversations visually, connect AI-powered knowledge retrieval, deploy to multiple channels, and automate with seamless API integration.
Is Tiledesk free?
Tiledesk offers a 14-day free trial with no credit card required and a free open-source project version.
Is Tiledesk a partner?
Yes, you can become a Tiledesk partner to co-build AI solutions and expand your business with generative AI.
How to learn Tiledesk?
Use tutorials on their YouTube channel, explore community AI templates, and join the open-source community for support.
What are Tiledesk alternatives?
Alternatives include Zendesk and Tidio; Tiledesk stands out with no-code AI workflows and open-source flexibility.
What are Tiledesk reviews?
Users report up to 90% automation in inquiries, improved customer satisfaction, and significant time savings in support.
Does Tiledesk have an API?
Yes, Tiledesk offers extensive MQTT and REST APIs to query AI agents and manage workflows programmatically.
Does Tiledesk have a trial or a demo?
Yes, there is a 14-day free trial with no credit card required and options to schedule personalized demo sessions.
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