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Home→Tools→Twenty

Twenty Review

Twenty

Twenty

Open-source, customizable, modern CRM platform.

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Twenty is an open-source CRM platform to manage customer relationships with customizable workflows, automation, and powerful integrations. It helps fast-growing companies streamline data, tasks, and communications efficiently.

CRMsWorkflow AutomationWorkflow VisualizationContact Syncing & CRM Integration
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Twenty Core Capabilities

Import and store customer data
Customize objects and fields
Automate tasks with workflows

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Pricing

From$9.00/mo
BillingPer seat
TrialAvailable

Who is Twenty for?

Startups
Scale-ups
SMBs

Is Twenty easy to use?

5m30m1h2h3hCustom

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What is Twenty

Twenty is an open-source CRM designed to help businesses manage customer relationships simply and affordably. It fits into the CRM category, offering a modern platform to store and organize customer data, customize workflows, and automate tasks. Users choose Twenty for its flexibility, open-source nature, and affordability compared to proprietary CRMs. The tool shines in fast-growing companies that want to tailor their CRM without heavy costs or limits. You can quickly import data, set up personalized views, automate follow-ups, and keep teams aligned. Results often come fast since it adapts easily to your workflows without complex setup. In the GTM stack, Twenty works as a CRM hub, syncing emails and integrating with tools like Slack and Notion to streamline communication. It excels at customer data management and process automation but isn’t built for advanced sales forecasting or large enterprise analytics. It’s best for teams seeking control, customization, and privacy in a CRM.

Ideal Customer Profile

Twenty is perfect for fast-growing companies that want a modern, powerful, and affordable CRM to manage customer data and customize workflows easily. It’s great for teams using companies like Stripe, Airbnb, and Slack who need a flexible, open-source solution.

StartupsScale-upsSMBs

Key Features

Import and store customer data
Customize objects and fields
Automate tasks with workflows
Manage user access permissions
Personalize views and dashboards
Synchronize emails with CRM

Pricing

Twenty PBC offers two pricing plans starting at $9 per user per month with unlimited records, custom objects, APIs, and email integration included in the Pro plan. The Organization plan costs $19 per user per month, adds SAML/OIDC Single Sign-On and priority support on top of all Pro features. Both plans are available monthly or yearly with no trial and no credit card required to start.

Starting price$9.00
TrialAvailable

Pro

$9.00

Per User, Monthly

It includes

  • Unlimited records
  • Custom Objects
  • Custom Fields
  • APIs & Webhooks
  • Email Integration
  • No credit card

Organization

$19.00

Per User, Monthly

It includes

  • Includes Pro plan
  • SAML / OIDC SSO
  • Priority support
  • Unlimited records
  • Custom Objects
  • APIs & Webhooks

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How simple is Twenty setup?

5m30m1h2h3hCustomAdvancedComplexity

With Twenty, sign up and import your customer data to get started quickly. Then customize your data model and automate workflows as needed, which may take a few hours to tailor the CRM to your business.

Frequently asked questions

How to use Twenty?
Import your customer data, customize objects and fields, then automate tasks with powerful APIs and webhooks.
How much is Twenty?
Plans start at $9/user/month for Pro and $19/user/month for Organization with added SSO and priority support.
Why choose Twenty?
Twenty is GPL-licensed, open-source, affordable, and offers a modern, privacy-first CRM backed by a thriving community.
How does Twenty work?
It stores customer data, allows customization, automates workflows, and integrates via APIs for seamless CRM management.
Is Twenty free?
You can start for free with no credit card required under the Pro plan's fair usage policy.
Is Twenty a partner?
Twenty offers collaborative opportunities and integrates with industry tools, suitable for organizations seeking CRM partners.
How to learn Twenty?
Use the docs, user-guide, and join the Discord community for tutorials and expert support.
What are Twenty alternatives?
Alternatives include Salesforce, Hubspot, and other CRM tools, but Twenty is fully open-source and customizable.
What are Twenty reviews?
Users praise Twenty for customization, ease of use, community support, and its open-source design.
Does Twenty have an API?
Yes, it offers powerful APIs and webhooks to connect and automate workflows seamlessly.
Does Twenty have a trial or a demo?
Yes, you can start for free with no credit card needed, and schedule calls for personalized demos.
Ask aboutTwentyTwenty
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