Forethought helps customer support teams automate repetitive tasks, resolve issues faster, and improve customer satisfaction. It uses AI to understand customer intent, prioritize tickets, provide agents with relevant knowledge, and generate workflows to optimize customer service performance.
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Get startedForethought is recommended for customer support teams who want faster resolutions and smarter service using AI agents trained on their own data. It helps companies like Upwork and Cotopaxi improve response time and customer satisfaction across channels.
Forethought offers three pricing tiers—Basic, Professional, and Enterprise—each adding more advanced AI support features like omnichannel agents, multilingual support, and API access. Pricing is not listed publicly and requires contacting sales for a quote, with no clear mention of a free trial. Add-ons like AI Copilot and Agent QA can be purchased separately to boost agent productivity and quality assurance.
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Forethought’s AI agents require structured onboarding involving your support team and IT to connect your helpdesk and train on past tickets, typically taking several days. You’ll collaborate with Forethought’s specialists to configure multi-agent workflows, ensuring seamless AI support tailored to your business policies.
Forethought
