Intercom helps customers, support agents, and support leaders with AI-first tools and insights for customer service. It provides instant, accurate answers and assistance, maximizes agent productivity, automates workflows, and offers robust reporting to improve customer service experiences.
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Fin by Intercom is recommended for companies using helpdesks who want faster answers and smoother customer service with AI that handles complex questions and actions automatically.
Intercom offers three annual plans starting at $29 per user with features scaling from shared inboxes and pre-built reports (Essential) to advanced automation and multilingual support with 20 free Lite seats (Advanced), up to security-heavy enterprise features with 50 free Lite seats (Expert) at $132 per user. All plans include the Fin AI Agent priced at $0.99 per resolution, which powers automatic customer service resolutions. For use with existing helpdesks, Fin AI Agent is available monthly at $0.99 per resolution with a 50-resolution minimum, no seat fees, and quick multi-channel setup.
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Implementing Fin involves a basic configuration where you connect your existing helpdesk and add a snippet to enable the AI agent. The process is quick and can be completed solo in minutes without complex customization.
Intercom
