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Home→Tools→LiveAgent

LiveAgent Review

LiveAgent

LiveAgent

Fast, feature-rich live chat software

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LiveAgent is an all-in-one live chat and help desk software with 24/7 support, automation, and omnichannel integration to boost customer satisfaction and sales. It offers fast, customizable chat, AI assistance, and seamless workflows for efficient real-time communication

ChatbotsSales Communication Tools
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LiveAgent Core Capabilities

No setup fee
Customer service 24/7
Multi-channel ticketing system

Links

Visit Website

Social

LinkedInLinkedInFacebookTwitterInstagram

Pricing

From$4.00/yr
BillingPer seat
TrialAvailable

Who is LiveAgent for?

Startups
SMBs
Mid-market

Is LiveAgent easy to use?

5m30m1h2h3hCustom

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What is LiveAgent

LiveAgent is a customer service help desk designed for businesses to manage support efficiently. It fits in the customer care category by consolidating multiple channels like email, social media, and phone calls into one platform. It stands out with 130+ ticketing features and 200+ integrations, offering fast setup and no credit card required to start. LiveAgent excels in handling customer tickets, calls, social media messages, and self-service knowledge bases. It boosts resolution rates by up to 56% and can save you up to 95% in time and resources. You start seeing benefits in minutes with an easy setup and a 30-day free trial. The tool integrates well with your CRM, email, chat, and other marketing tools to provide an omnichannel support experience. However, it’s not designed for complex project management or deep analytics. LiveAgent focuses on improving customer conversations and support efficiency without overwhelming you with unnecessary features.

Ideal Customer Profile

LiveAgent is recommended for businesses that want to provide excellent customer service across all channels with an easy-to-set-up, all-in-one help desk solution. It’s ideal for startups and companies needing fast, efficient ticketing, call center, and social media support.

StartupsSMBsMid-market

Key Features

No setup fee
Customer service 24/7
Multi-channel ticketing system
AI-driven support tools
Social media integrations
Knowledge base articles

Pricing

LiveAgent offers four pricing tiers starting at $4 per agent/month for new accounts (first 6 months) with features scaling from basic ticketing and live chat in the Small plan to advanced integrations, call center, and AI tools in higher tiers. Plans include Small ($4), Medium ($7), Large ($12), and Enterprise ($17) per agent/month billed annually, with monthly billing slightly higher. A 30-day free trial is available with no credit card required, and higher plans add features like call center, custom roles, social media integrations, priority support, and dedicated account managers.

Starting price$4.00
TrialAvailable

Small business

$4.00

Per User, Annually

It includes

  • 75% off first 6 months
  • Ticketing platform
  • Live chat
  • 1 knowledge base
  • 3 contact forms
  • No branding free

Medium business

$7.00

Per User, Annually

It includes

  • 75% off first 6 months
  • Everything Small plan
  • Call center & IVR
  • Agent ratings
  • Proactive chat
  • 20 canned messages

Large business

$12.00

Per User, Annually

It includes

  • 75% off first 6 months
  • Everything Medium plan
  • Single sign-on (SSO)
  • Custom roles
  • Social media integration
  • Up to 50 canned messages

Enterprise

$17.00

Per User, Annually

It includes

  • 75% off first 6 months
  • Everything Large plan
  • Dedicated manager
  • Priority support
  • Custom billing
  • Branding free

Don't want a LiveAgent subscription?

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How simple is LiveAgent setup?

5m30m1h2h3hCustomIntermediateComplexity

LiveAgent requires basic configuration such as connecting your communication channels and adding a widget snippet, which you can complete solo in minutes. After setup, start managing tickets, calls, and social media support all from one dashboard with no complex onboarding needed.

Frequently asked questions

How to use LiveAgent?
Use LiveAgent's all-in-one helpdesk with ticketing, live chat, call center, and social media integrations for seamless customer support.
How much is LiveAgent?
Pricing starts at $4/agent/month (Small business plan) during Black Friday, up to $17 for Enterprise plan with full features.
Why choose LiveAgent?
Choose LiveAgent for its fastest setup, 130+ ticketing features, 200+ integrations, and 24/7 customer service with AI support.
How does LiveAgent work?
LiveAgent gathers all customer communications in one place, using tickets, chat, calls, and social media for effective support.
Is LiveAgent free?
LiveAgent offers a 30-day free trial with no credit card required and no setup fees.
Is LiveAgent a partner?
LiveAgent provides partnership opportunities and dedicated support for businesses seeking advanced customer care solutions.
How to learn LiveAgent?
Learn LiveAgent via demos, tours, startup deals, and customer success managers ready to support your use case.
What are LiveAgent alternatives?
Alternatives include Freshdesk, Bitrix24, Intercom, SolarWinds, Helpdesk, Chatra, Front, HappyFox, TeamSupport, Desk.com.
What are LiveAgent reviews?
LiveAgent is highly rated for fastest implementation, best live chat, and industry leadership on major review platforms.
Does LiveAgent have an API?
Yes, LiveAgent includes API keys from 1 to 100 depending on the plan for customization and integrations.
Does LiveAgent have a trial or a demo?
Yes, LiveAgent offers a 30-day free trial and the option to schedule a personalized demo call.
Ask aboutLiveAgentLiveAgent
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