Solidroad aims to equip contact center teams and hiring managers with AI-driven digital workers to improve training, hiring, and quality assurance. It delivers value by offering immersive training simulations, AI-based candidate assessments, and insights for enhanced productivity and customer satisfaction levels.
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Get startedSolidroad is recommended for CX teams who want to improve every customer interaction by training and coaching human and AI agents faster and easier. It works with tools like Intercom, Zendesk, and ServiceNow to raise quality and boost performance across all conversations.
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Implementing Solidroad involves connecting your existing CX tools like Zendesk or Freshdesk and configuring quality metrics, which can be done within a few hours using provided documentation. You may need to customize workflows and data mappings to fit your team’s processes for optimal performance improvement.
Solidroad
