Hiver is an AI-first customer service platform that streamlines email management and automates support across live chat and email. It boosts team productivity by centralizing communication and speeding up ticket resolutions.
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Get startedHiver is recommended for customer service, finance, and IT teams who want to save time and improve support with AI-powered ticketing and shared inboxes. Trusted by 10,000+ teams, including Flexport and Morgan State University, it helps manage emails, chats, and social channels all in one place.
Hiver AI offers a free plan forever with basic shared inbox and collaboration features, ideal for teams just starting with customer service. Paid plans start at $25 per user per month with the Growth plan adding multi-channel support, automation, and analytics, while the Pro plan at $65 adds voice, WhatsApp, advanced reporting, and onboarding assistance. The Elite plan at $105 includes advanced workflows, security compliance, custom roles, and additional success services, with all paid plans supporting AI-powered automation to improve efficiency.
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Implementing Hiver involves quickly connecting your email and support channels with basic configurations like setting up shared inboxes and live chat, which can be done solo within minutes. For advanced automation and AI features, spend a few hours customizing workflows and rules to streamline ticket triage and resolution.
Hiver
