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Home→Tools→Tidio

Tidio Review

Tidio

Tidio

AI customer service chatbot and automation

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AI-powered customer service platform automating 67% of support across chat, email, and social. Streamlines workflows with live chat, help desk, and multilingual self-service

Customer Support BotsWhatsApp Business & CommerceMessenger Commerce
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Tidio Core Capabilities

AI customer service automation
Human-like AI agent responses
Organized help desk workflows

Links

Visit Website

Social

LinkedInLinkedInYouTubeFacebookInstagram

Pricing

From$24.17/mo
BillingPer outcome
TrialAvailable

Who is Tidio for?

SMBs
Scale-ups

Is Tidio easy to use?

5m30m1h2h3hCustom

What are Tidio alternatives?

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What is Tidio

Tidio is a customer service platform designed for small and medium businesses. It combines live chat, AI chatbots, and help desk tools to improve support quality and automate up to 67% of conversations. Users choose Tidio to scale support while keeping customer trust and providing human-like, brand-consistent responses. Tidio works best for businesses wanting to handle complex customer queries, boost lead capture, and increase sales. Results like improved support and more conversions happen quickly—often immediately after setup. It’s ideal for teams needing organized workflows and real-time automation without extra technical effort. Acting as a central part of your GTM stack, Tidio integrates smoothly with 120+ tools to connect with CRM, sales, and marketing systems. However, it’s not meant to fully replace your human agents or serve enterprises requiring highly customized AI beyond standard integrations. Instead, it enhances your existing team’s efficiency and customer experience.

Ideal Customer Profile

Tidio is perfect for businesses that want trustworthy AI to handle complex customer service without losing human touch. It helps teams automate tasks, improve support quality, and increase sales, all while keeping customers happy.

SMBsScale-ups

Key Features

AI customer service automation
Human-like AI agent responses
Organized help desk workflows
Proactive lead capturing automations
Seamless system integrations
Data security and privacy

Pricing

Tidio offers a free 7-day trial and starts at $24.17/month for the Starter plan with 100 billable conversations, live chat, ticketing, and basic analytics. The Growth plan starts at $49.17/month and adds advanced analytics, user permissions, automatic chat assignment, and macros for 250+ conversations. For teams and custom needs, the Plus plan begins at $749/month with features like departments, multiproject support, custom branding, automations, and a dedicated success manager.

Starting price$24.17
TrialAvailable

Free Plan

Free

Per Workspace, Monthly

It includes

  • 50 billable conv.
  • 100 visitors Flows
  • Live Chat & Ticketing
  • 10 seats
  • Basic analytics
  • Email management

Starter

$24.17

Per Workspace, Monthly

It includes

  • 100 billable conv.
  • 50 AI conversations
  • Live Chat & Ticketing
  • Basic analytics
  • 10 seats
  • Operating hours

Growth

$49.17

Per Workspace, Monthly

It includes

  • From 250 billable conv.
  • Advanced analytics
  • User permissions
  • Automatic reply
  • Live typing
  • Macros

Plus

$749.00

Per Team, Monthly

It includes

  • Custom billable conv.
  • Departments
  • Multiproject
  • Custom branding
  • Ticketing automations
  • Dedicated Success Manager

Premium

Contact sales

Per Team, custom

It includes

  • From 3000 AI conv.
  • 50% AI resolution
  • Pay-per-resolution billing
  • Mobile SDK
  • AI insights & CSAT
  • Super admin role

Lyro AI Agent

$32.50

Per Workspace, Monthly

It includes

  • From 50 AI conv.
  • Customizable style
  • Human handoff
  • Knowledge responses
  • Stand-alone product
  • 7-day free trial

Flows

$24.17

Per Workspace, Monthly

It includes

  • From 2000 visitors
  • No-code automation
  • Quote request
  • Missed conversations
  • Stand-alone product
  • 7-day free trial

Don't want a Tidio subscription?

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How simple is Tidio setup?

5m30m1h2h3hCustomAdvancedComplexity

With Tidio, start by signing up and adding the Lyro AI Agent to your existing setup with no coding needed. Next, integrate it deeper by connecting your systems and customizing workflows, which may take a few hours depending on your needs.

Frequently asked questions

How to use Tidio?
Start for free by adding live chat or AI-powered Lyro Agent to your website; use chat, ticketing, and automation in one app.
How much is Tidio?
Plans start at $0/mo for Free, $24.17/mo Starter, $49.17/mo Growth, and $749/mo Plus; Premium pricing is custom.
Why choose Tidio?
Tidio offers AI and human chat, automates 67% of tasks, improves customer service speed, and increases sales and satisfaction.
How does Tidio work?
Combines AI Lyro Agent and human agents in a unified platform with chat, ticketing, automation, analytics, and integrations.
Is Tidio free?
Yes, Tidio has a Free Plan with 50 billable conversations and 100 visitors reached per month, no credit card required.
Is Tidio a partner?
Yes, Tidio partners with over 300,000 businesses and integrates with major platforms like Shopify, Zendesk, Salesforce, and more.
How to learn Tidio?
Use their Help Center, watch demo videos, read customer stories, and explore AI Playground and ROI Calculator resources.
What are Tidio alternatives?
Alternatives include Manychat, LiveChat, Intercom, Gorgias, Zendesk, Salesloft Drift, Chatfuel, and Tawk.to.
What are Tidio reviews?
Tidio scores 4.7 on G2 and Capterra, and 4.6 on Shopify, praised for ease of use, AI capabilities, and customer support.
Does Tidio have an API?
Yes, Tidio offers OpenAPI for advanced integrations and custom workflows.
Does Tidio have a trial or a demo?
Yes, 7-day free trials are available for most paid plans, and demo videos are offered on the website.
Ask aboutTidioTidio
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