Pylon is a B2B support platform that automates workflows with AI Agents and unifies omnichannel customer interactions, speeding resolution and boosting efficiency.
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Get startedPylon is recommended for B2B companies who want faster customer support across channels like Slack, Email, and Teams. It helps teams resolve issues quickly using AI and manage accounts all in one place.
Pylon offers three pricing tiers starting at $59 per seat per month with a minimum of 3 seats, billed annually for basic support including email, chat widget, and ticket forms. The Professional plan at $89 per seat adds Slack integration, automations, and analytics, while the Enterprise plan at $139 per seat (minimum 7 seats) includes premium features like Microsoft Teams, customer portal, custom reporting, and advanced security. AI Agents and AI Assistants are separate add-ons starting at $100 per month and $50 per seat per month respectively, designed to automate workflows and accelerate support.
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Implementing Pylon involves connecting your communication channels like Slack, Email, and Microsoft Teams, which requires basic configuration and can be completed solo in minutes. For advanced features like AI Agents and Account Intelligence, expect some customization and structured onboarding over several days with your team.
Pylon
