ColdIQ
API
BenchmarksSkillsPricingImplementation
Get a DemoGet Started

All there is to know about the latest prospecting techniques.

Growth

AgencyInboxesGrow your revenue

Ressources

Tech StackVideo ContentCase StudiesBlogWe're Hiring

GTM Tools

FREE GTM ToolsColdIQ Exclusive DealsAI Sales ToolsLinkedIn ToolsSales ToolsData SourcesAI Marketing ToolsAI AgentsContact us

Free Tools

Email FinderMobile FinderEmail Spam CheckerFind Similar Companies

Get in Touch

Get in touch@MichLiebenMichel Lieben@MichLieben

Copyright 2026 © Cold IQ LLC.

Terms of ServicePrivacy Policy

All rights reserved.

Home→Tools→Customerly

Customerly Review

Customerly

Customerly

AI-powered customer service and automation

Claim the Product
Get Customerly

Customerly is an AI-driven customer service platform offering live chat, automation, and help desk for faster, cost-effective support. It boosts satisfaction by combining instant AI responses with seamless human escalation

Customer Support Bots
ColdIQ Marketplace

Run every tool in your GTM stack from one API

Stop stacking subscriptions. Call every data provider - emails, phones, enrichment, intent - from Claude Code, billed by credits, on a single API key.

Free to start. No credit card required.

Get Started
ColdIQ

Run GTM from Claude Code with ColdIQ.

Stop managing 39 tools. Ship GTM from Claude Code with ColdIQ.

Get started

Customerly Core Capabilities

AI live chat support
Always-on AI teammate
Smart escalation to humans

Links

Visit Website

Social

LinkedInLinkedInYouTube

Pricing

From$19.00/mo
BillingPer seat
TrialAvailable

Who is Customerly for?

Startups
Scale-ups
SMBs

Is Customerly easy to use?

5m30m1h2h3hCustom

What are Customerly alternatives?

Intercom
Intercom
The Engagement OS
View
Pricing: Starting at $29.00
Trial: Available, 14 days of trial.
AI Customer Service
Customer Service
Customer Support Bots
AI Customer Support Platforms
Customer Behavior Analytics
WhatsApp Business & Commerce
Drift
Drift
Automate Customer Support
View
Pricing: Starting at Pricing not listed; talk to sales.
Trial: Trial isn't available.
AI Customer Service
Customer Service
AI Customer Support Platforms
WhatsApp Business & Commerce
Messenger Commerce
Ada
Ada
AI-powered customer service automation platform
View
Pricing: Starting at Pricing not listed; talk to sales.
Trial: Trial isn't available.
Customer Support Bots
Tidio
Tidio
AI customer service chatbot and automation
View
Pricing: Starting at $24.17
Trial: Available, 7 days of trial.
Customer Support Bots
WhatsApp Business & Commerce
Messenger Commerce
Zendesk
Zendesk
Customer Service Automation
View
Pricing: Starting at $19.00
Trial: Available, length of trial not specified.
AI Customer Service
Customer Service
AI Customer Support Platforms
Messenger Commerce
Freshworks
Freshworks
A fresh approach to customer engagement
View
Pricing: Starting at $15.00
Trial: Available, 14 days of trial.
AI Lead Management
AI Data Enrichment
AI Multichannel Outreach
AI CRM
CRMs
AI Customer Service
Featured
Nooks

Nooks

AI-Powered Dialer and Virtual Salesfloor

AI-powered pipeline engine
Automates call tasks
Aggregates buying signals
Pricing not listed; talk to sales.Learn More

What is Customerly

Customerly is a user-friendly AI live chat and automation tool designed for customer support teams. It helps businesses solve customer requests up to 10 times faster by handling 71% of support volume automatically. Customerly stands out by combining AI, real-time chat, and task automation to reduce workload without adding staff. The tool works best for SaaS companies and others facing spikes in support tickets or repetitive inquiries. You’ll start seeing time saved quickly, with up to 19 hours saved per agent each month using the AI Inbox Assistant. Customerly speeds up response times and improves support quality almost right away. Customerly integrates smoothly with your existing tech stack through APIs, SDKs, and webhooks, fitting well into CRM and help desk workflows. It is not designed for complex enterprise resource planning or advanced analytics. Instead, it keeps support simple, responsive, and scalable with AI-powered task handling and smart escalation to humans when needed.

Ideal Customer Profile

Customerly is recommended for fast-growing SaaS companies and support teams who want to solve customer requests 10X faster using AI, live chat, and automation without adding headcount. It helps handle up to 71% of support requests automatically, like TeamSystem, which saved €300,000 a year with Customerly AI.

StartupsScale-upsSMBs

Key Features

AI live chat support
Always-on AI teammate
Smart escalation to humans
Unified help desk platform
In-app feedback capture
Easy integrations with APIs

Pricing

Customerly AI pricing starts at $19 per seat monthly with plans including Core ($19), Growth ($69), and Ultimate ($99), each offering increasing AI Conversations from 10 to 50 included per month plus 500 to 5,000 interactions. Additional AI Conversations cost $0.45 each, and extra interactions are billed at €0.99 per 1,000 beyond the plan limit. All plans come with a free trial, AI customer support features, and scale to meet team needs from startups to high-volume enterprises.

Starting price$19.00
TrialAvailable

Core

$19.00

Per Seat, Monthly or Annually

It includes

  • 10 AI conversations
  • $0.45 per extra conversation
  • 500 interactions monthly
  • Startup-friendly
  • AI only support
  • Basic AI customer support

Growth

$69.00

Per Seat, Monthly or Annually

It includes

  • 20 AI conversations
  • $0.45 per extra conversation
  • 1000 interactions monthly
  • Team scaling
  • AI + 48h reply
  • Recommended plan

Ultimate

$99.00

Per Seat, Monthly or Annually

It includes

  • 50 AI conversations
  • $0.45 per extra conversation
  • 5000 interactions monthly
  • High-volume teams
  • Enterprise AI performance
  • Fast <30mins reply

AI Companion

$19.00

Per Agent, Annually

It includes

  • Time-saving AI tools
  • Faster responses
  • Proactive support
  • Personalized onboarding
  • Single inbox
  • Productivity booster

Don't want a Customerly subscription?

Get Customerly and your whole GTM stack from one API key with ColdIQ.

Get started

How simple is Customerly setup?

5m30m1h2h3hCustomAdvancedComplexity

Setting up Customerly involves signing up, adding a chat snippet to your website, and connecting your support channels, which can be done quickly by one person. For more advanced automation and AI customization, allocate a few hours to configure workflows and train the AI assistant to handle specific customer intents.

Frequently asked questions

How to use Customerly?
Combine AI, live chat, and automation to deliver instant, human-like support and scale customer service efficiently.
How much is Customerly?
Plans start at $19/seat/month, with Growth at $69 and Ultimate at $99; AI conversations cost €0.45 each after included credits.
Why choose Customerly?
Save time and costs by automating 71% of support requests, with AI-powered quick responses and seamless escalation.
How does Customerly work?
AI Assistant Aura handles tasks and answers queries automatically, escalating to humans when needed for complex issues.
Is Customerly free?
Customerly offers a free trial; after that, paid plans apply based on seats and usage.
Is Customerly a partner?
Customerly partners with Nasdaq-listed and fast-growing SaaS companies, enabling advanced AI customer support.
How to learn Customerly?
Use the Customerly blog, academy, and comprehensive docs for tutorials, tips, and AI customer support insights.
What are Customerly alternatives?
Alternatives include Tawk.to, ZohoDesk, Ada.cx, Forethought, Gorgias, Zendesk, Intercom, and Freshdesk.
What are Customerly reviews?
Users praise Customerly for saving €300,000/year and handling 71% of support automatically with fast replies.
Does Customerly have an API?
Yes, Customerly offers APIs, SDKs, and webhooks for easy integration with existing tech stacks.
Does Customerly have a trial or a demo?
Yes, Customerly provides a free trial and live demos showcasing AI automation and help desk features.
Ask aboutCustomerlyCustomerly
Featured
AirOps

AirOps

AI-powered platform for content orchestration

Visibility into AI search rankings
Prioritize relevant action opportunities
Content creation and refresh workflows
Starting at $200Learn More